Legal
Privacy Policy
At our pediatric therapy and rehabilitation center in Indiranagar, Bangalore, we deeply value the trust you place in us for your child’s developmental, speech, behavioral, and overall health needs. Safeguarding your family's personal information and medical records is our highest priority.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or avail of our clinic-based and online therapy services. By using our website or registering for our services, you consent to the practices described in this policy.
1. Information We Collect
To provide specialized care—such as Speech Therapy, Occupational Therapy, Behavioral Therapy (ABA), Special Education, and Counselling—we collect necessary personal and health data ("Sensitive Personal Data or Information" under applicable Indian laws).
- Personal Identification Details: Parent/guardian full name, residential address in Bangalore (e.g., Indiranagar and surrounding areas), phone number, and email address.
- Child/Client Health & Developmental Information: Child's name, date of birth, medical history, school details, diagnostic reports, therapy assessment logs, and progress notes.
- Website Usage Data: IP address, browser type, device information, and cookies to enhance your browsing experience on our site.
2. Purpose of Data Collection (Lawful Purpose)
In alignment with the DPDP Act, your data is gathered strictly for legitimate, transparent, and healthcare-focused purposes:
- Delivering customized clinical evaluations and therapy plans (e.g., Sensory Integration, Feeding Therapy, Group Therapy).
- Managing session scheduling, billing, and parent training coordination.
- Communicating important updates regarding appointments, home-program guides, and progress reports.
- Complying with regulatory obligations mandated by Karnataka healthcare authorities (such as the KPME Act).
3. Consent and Parental Rights
- Explicit Consent: By filling out our website inquiry forms or registering at our Indiranagar facility, you grant explicit consent for our multidisciplinary team to process your child's health records for therapeutic interventions.
- Right to Access & Correction: As a Data Principal, you have the right to review, update, or correct your child’s records at any time.
- Withdrawal of Consent: You may choose to withdraw your consent for non-essential communications or data processing by writing to our clinic administration. Note that essential medical/clinical records must be retained as per statutory requirements.
4. Data Security & Medical Confidentiality
We implement robust administrative, technical, and physical security measures to protect your child's data from unauthorized access, alteration, or disclosure:
- Strict Access Control: Only designated pediatric therapists, consulting psychologists, and administrative personnel directly involved in your child's care have access to their files.
- Digital & Physical Protection: All electronic medical records (EMR) are stored on encrypted, secure servers. Physical files are kept in locked, restricted-access cabinets at our Indiranagar center.
- Third-Party Confidentiality: We never sell, rent, or trade your personal information. Data is only shared with external specialists or schools strictly with your written authorization, unless required by Indian law or legal mandates.
5. Data Retention Policy
In compliance with clinical guidelines and statutory rules for medical establishments in India, client medical records, therapy session logs, and developmental evaluations are securely archived for a minimum period of 7 years post-treatment, after which they are safely anonymized or permanently deleted.
6. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal regulations, technology, or our clinical service offerings. Any revisions will be posted directly on this page with an updated effective date.
7. Contact Us & Grievance Redressal
If you have questions, concerns, or wish to exercise your data privacy rights regarding our therapy services in Indiranagar, Bangalore, please contact our designated privacy coordinator:
- Clinic Name: Babbles Nest
- Address: 788, 8th Cross, 12th A Main Road, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka – 560008, India.
- Email: babblesnest@gmail.com
- Phone: +91 80500 03035